This paper presents the development of conceptual usability evaluation framework that provides a structured approach for evaluating haptic systems. The proposed framework is based on "top-down" approach and ISO standard for guidance on haptic and tactile interaction. Interview and card sorting methods are used for the development of this framework. The framework is expected to be equally applicable for user testing and expert evaluation but it still needs refinement and empirical evaluation to assess the expected benefits. © 2011 IEEE.