Topic Modeling for Automatic Analysis of Natural Language: A Case Study in an Italian Customer Support Center

by Gabriele Papadia, Massimo Pacella, Vincenzo Giliberti
Published 2022-06-01

A Comparison of Different Topic Modeling Methods through a Real Case Study of Italian Customer Care

by Gabriele Papadia, Massimo Pacella, Massimiliano Perrone, Vincenzo Giliberti
Published 2023-02-01

An Assessment of Digitalization Techniques in Contact Centers and Their Impact on Agent Performance and Well-Being

by Massimo Pacella, Paride Vasco, Gabriele Papadia, Vincenzo Giliberti
Published 2024-01-01

Long-Term Impairment of Working Ability in Subjects under 60 Years of Age Hospitalised for COVID-19 at 2 Years of Follow-Up: A Cross-Sectional Study

by Luisa Frallonardo, Annunziata Ilenia Ritacco, Angela Amendolara, Domenica Cassano, Giorgia Manco Cesari, Alessia Lugli, Mariangela Cormio, Michele De Filippis, Greta Romita, Giacomo Guido, Luigi Piccolomo, Vincenzo Giliberti, Francesco Cavallin, Francesco Vladimiro Segala, Francesco Di Gennaro, Annalisa Saracino
Published 2024-04-01

Knowledge, attitudes, and practices about HIV and other sexually transmitted infections among High School students in Southern Italy: A cross-sectional survey.

by Francesco Di Gennaro, Francesco Vladimiro Segala, Giacomo Guido, Mariacristina Poliseno, Laura De Santis, Alessandra Belati, Carmen Rita Santoro, Irene Francesca Bottalico, Carmen Pellegrino, Roberta Novara, Luisa Frallonardo, Mariangela Cormio, Michele Camporeale, Sergio Cotugno, Vincenzo Giliberti, Stefano Di Gregorio, Valentina Totaro, Nicola Catucci, Anna De Giosa, Roberta Giusto, Ilaria Viviana Lanera, Gioacchino Angarano, Sergio Lo Caputo, Annalisa Saracino
Published 2024-01-01