Quality gaps and priorities for improvement of healthcare service for patients with prolonged mechanical ventilation in the view of family

by Bao-Lin Chang, Hsiu-O Kao, Shwu-Jen Lin, Shu-Hui Yang, Yao-Wen Kuo, Jih-Shuin Jerng
Published 2019-05-01

Identification of quality gaps in healthcare services using the SERVQUAL instrument and importance-performance analysis in medical intensive care: a prospective study at a medical...

by Shu-Ju Lu, Hsiu-O Kao, Bao-Lin Chang, Shu-Ing Gong, Shu-Mei Liu, Shih-Chi Ku, Jih-Shuin Jerng
Published 2020-09-01