?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=N.I.&rft.au=Arshad%2C+N.I.&rft.aulast=Arshad&rft.title=Exploring+modes+of+ECMS-use+supporting+organizational+business+processes&rft.date=2017&rft.genre=proceeding