TY  - JOUR
N1  - cited By 36
SP  - 267
TI  - The relationship between training satisfaction, organisational citizenship behaviour, and turnover intention: A PLS-SEM approach
AV  - none
EP  - 290
PB  - Emerald Group Holdings Ltd.
SN  - 20516614
N2  - Purpose: The purpose of this paper is to explore the role of training satisfaction as a predictor of organisational citizenship behaviour (OCB) and turnover intention. The study further examines the mediating role of OCB between training satisfaction and turnover intention. Design/methodology/approach: Data were collected from 409 Malaysian oil and gas (O&G) sector employees. Partial least squares structural equation modelling (PLS-SEM) was used to test the hypotheses in the research model using SmartPLS 3.0. Findings: This study highlights the significant positive impact of training satisfaction on OCB and the negative effect on turnover intention. Contrary to expectations, OCB proved to be neither a predictor of turnover intention nor a mediator in the model. Practical implications: Although the main aim of this study was to test the theoretically driven hypotheses, the findings have a number of valuable implications for organisations. This study suggests that O&G organisations should focus on increasing employee satisfaction with training to maximise desired workplace attitudes and behaviours. Originality/value: This is the first study to explore the causal links between training satisfaction, OCB and turnover intention. Although it has been observed in the past that training does not directly influence turnover intention, the present study indicates that training satisfaction significantly influences turnover intention. Further, this study unexpectedly found no direct relationship between OCB and turnover intention. Also, OCB was not a significant mediator in the present study. These unexpected findings open new avenues for future research, thus representing an important contribution of the present study. © 2017, 2017, Emerald Publishing Limited.
IS  - 3
ID  - scholars8384
A1  - Memon, M.A.
A1  - Sallaeh, R.
A1  - Baharom, M.N.R.
A1  - Md Nordin, S.
A1  - Ting, H.
JF  - Journal of Organizational Effectiveness
UR  - https://www.scopus.com/inward/record.uri?eid=2-s2.0-85051290324&doi=10.1108%2fJOEPP-03-2017-0025&partnerID=40&md5=16541feb5f77831b4083c712335372f4
VL  - 4
Y1  - 2017///
ER  -