?url_ver=Z39.88-2004&rft_id=10.1109%2FISMSC.2015.7594049&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=I.T.I.&rft.au=Al-Nuaimi%2C+I.T.I.&rft.aulast=Al-Nuaimi&rft.isbn=9781479978946&rft.date=2016&rft.title=Analysis+of+significant+dimensions+of+e-service+quality+in+Malaysian+universities&rft.genre=proceeding