?url_ver=Z39.88-2004&rft_id=10.1109%2FICCOINS.2016.7783209&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Sohail%2C+A.&rft.aulast=Sohail&rft.aufirst=A.&rft.isbn=9781509051342&rft.title=Process+warehouse+based+agent's+competencies+measurement+method+for+business+process+improvement&rft.date=2016&rft.genre=proceeding