TY - CONF AV - none N1 - cited By 0; Conference of 2014 3rd International Conference on User Science and Engineering, i-USEr 2014 ; Conference Date: 2 September 2014 Through 5 September 2014; Conference Code:109985 N2 - Mobile phones offer benefits to various age group users in supporting their continuous learning. However, despite such advantages, users still have difficulties learning mobile phone applications interfaces. In the paper we investigate different methods used by two groups of mobile phone users, namely the younger and older groups, to improve their l earnability. We examine the errors made by both user groups while working with android mobile phones application interfaces. The results revealed that learning from others with step by step instruction method when interacting with the mobile phones is very popular among the older adults. On the other hand, the younger users preferred learning online and using application help option. We discuss the implications of such preferences to designing future mobile phones application interfaces that motivate self-learning. © 2014 IEEE. SP - 48 ID - scholars6061 TI - Motivational scaffolding: Tackling the challenges of using mobile applications KW - Cellular telephones; Mobile computing; Scaffolds; User interfaces KW - Application interfaces; Continuous learning; Learnability; Mobile applications; Mobile phone applications; Mobile-phone users; scaffolding; Step-by-step instructions KW - E-learning Y1 - 2015/// PB - Institute of Electrical and Electronics Engineers Inc. SN - 9781479958122 A1 - Ghayas, S. A1 - Sulairnan, S. A1 - Jaafar, J. A1 - Mahammad, S. UR - https://www.scopus.com/inward/record.uri?eid=2-s2.0-84921712869&doi=10.1109%2fIUSER.2014.7002675&partnerID=40&md5=e07bb919b01b2c8c676107506a302df1 EP - 51 ER -