eprintid: 4542
rev_number: 2
eprint_status: archive
userid: 1
dir: disk0/00/00/45/42
datestamp: 2023-11-09 16:16:14
lastmod: 2023-11-09 16:16:14
status_changed: 2023-11-09 15:58:40
type: conference_item
metadata_visibility: show
creators_name: Arshad, N.I.
creators_name: Milton, S.K.
creators_name: Bosua, R.
creators_name: Mehat, M.
title: Enterprise Content Management technologies supporting unified businesses
ispublished: pub
keywords: Business operation; Business Process; Enterprise content management systems; Enterprise content managements; Formatting; Insert; Management technologies; Style; Styling; System use
note: cited By 1; Conference of 6th International Conference on Information Technology and Multimedia, ICIMU 2014 ; Conference Date: 18 November 2014 Through 20 November 2014; Conference Code:111721
abstract: This paper provides a new perspective on Enterprise Content Management Systems (ECMS)-use and identify novel ways in which these technologies can be used to support organizations' unified business processes. The main objective of this study is to understand and explain how unified businesses that employs highly integrated and standardized business operations could use ECMS to support their work operations. Consequently, empirical investigations using a qualitative research design were conducted in two unified organizations. Empirical evidence of the two cases were brought together in a cross-case analysis and the synthesis resulted in four modes of ECMS-use that could support unified businesses, that is, to: (1) collaborate among units on projects, (2) approve project documents and monitor project progress, (3) access standard operating procedures, and (4) provide links and access to information systems. This research fills the gap in the literature on the topic of ECMS-use and extends prior studies by reporting on organizations' experiences in using ECMS and focusing on how ECMS-use can support business processes. Business and IT managers will have a better understanding on how to maximize and gain benefit from this kind of technologies by embedding the use of it to their daily business operations. © 2014 IEEE.
date: 2014
publisher: Institute of Electrical and Electronics Engineers Inc.
official_url: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84937459690&doi=10.1109%2fICIMU.2014.7066627&partnerID=40&md5=ee191c767ab126b82850a96c291c086d
id_number: 10.1109/ICIMU.2014.7066627
full_text_status: none
publication: Conference Proceedings - 6th International Conference on Information Technology and Multimedia at UNITEN: Cultivating Creativity and Enabling Technology Through the Internet of Things, ICIMU 2014
pagerange: 184-188
refereed: TRUE
isbn: 9781479954230
citation:   Arshad, N.I. and Milton, S.K. and Bosua, R. and Mehat, M.  (2014) Enterprise Content Management technologies supporting unified businesses.  In: UNSPECIFIED.