?url_ver=Z39.88-2004&rft_id=10.1109%2FICCOINS.2014.6868399&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Baashar%2C+Y.M.&rft.aulast=Baashar&rft.aufirst=Y.M.&rft.title=An+integrative+perspective+for+CRMS+implementation+in+healthcare+in+Malaysia&rft.date=2014&rft.isbn=9781479943913&rft.genre=proceeding