?url_ver=Z39.88-2004&rft_id=10.1109%2FEMS.2008.57&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=I.V.&rft.au=Paputungan%2C+I.V.&rft.aulast=Paputungan&rft.date=2008&rft.title=Modelling+a+survivable+system+through+critical+service+recovery+process&rft.isbn=9780769533254&rft.genre=proceeding