?url_ver=Z39.88-2004&rft_id=10.1109%2FICCOINS.2014.6868427&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Al-Nuaimi%2C+I.T.I.&rft.aulast=Al-Nuaimi&rft.aufirst=I.T.I.&rft.isbn=9781479943913&rft.date=2014&rft.title=Proposed+conceptual+model+for+E-service+quality+in+Malaysian+universities&rft.genre=proceeding