?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Dominic%2C+P.D.D.&rft.aulast=Dominic&rft.aufirst=P.D.D.&rft.isbn=1601320639%3B+9781601320636&rft.title=A+SCM+framework+to+describe+CRM&rft.date=2008&rft.genre=proceeding