TY  - JOUR
N2  - E-commerce (EC) embraces opportunities for the business growth. However, it brings many challenges for the usage and implementation of this technology. These challenges have a significant impact on EC success. By analysing the drivers of business performance in EC from a firm's resource perspective, the author proposed three attributes of firm's human resources that are vital for business performance in EC-based business: managerial expertise, top management support and learning capability. Defining EC capability by firm's human resources it is expected that EC contributes significantly to the firms' business performance. This paper proposes a conceptual framework to find out the human resource attributes and its contribution in developing firm's EC capability which lead to better business performance. In effect, this research provides a checklist for managers and decision-makers of the organisations to utilise the human resources and redesign their strategies for the successful EC technology. Copyright © 2012 Inderscience Enterprises Ltd.
IS  - 4
ID  - scholars3184
UR  - https://www.scopus.com/inward/record.uri?eid=2-s2.0-84862583365&doi=10.1504%2fIJBIR.2012.047272&partnerID=40&md5=942b293ae3988327c1aeb7b4dbe5aed0
JF  - International Journal of Business Innovation and Research
A1  - Jehangir, M.
A1  - Dominic, P.D.D.
A1  - Langove, N.
A1  - Khan, A.
VL  - 6
Y1  - 2012///
N1  - cited By 10
SP  - 379
TI  - Managerial expertise, top management support and learning capacity impact on e-commerce capability and business performance
AV  - none
EP  - 390
SN  - 17510252
PB  - Inderscience Publishers
ER  -