%0 Journal Article
%@ 17510252
%A Jehangir, M.
%A Dominic, P.D.D.
%A Langove, N.
%A Khan, A.
%D 2012
%F scholars:3184
%I Inderscience Publishers
%J International Journal of Business Innovation and Research
%N 4
%P 379-390
%R 10.1504/IJBIR.2012.047272
%T Managerial expertise, top management support and learning capacity impact on e-commerce capability and business performance
%U https://khub.utp.edu.my/scholars/3184/
%V 6
%X E-commerce (EC) embraces opportunities for the business growth. However, it brings many challenges for the usage and implementation of this technology. These challenges have a significant impact on EC success. By analysing the drivers of business performance in EC from a firm's resource perspective, the author proposed three attributes of firm's human resources that are vital for business performance in EC-based business: managerial expertise, top management support and learning capability. Defining EC capability by firm's human resources it is expected that EC contributes significantly to the firms' business performance. This paper proposes a conceptual framework to find out the human resource attributes and its contribution in developing firm's EC capability which lead to better business performance. In effect, this research provides a checklist for managers and decision-makers of the organisations to utilise the human resources and redesign their strategies for the successful EC technology. Copyright © 2012 Inderscience Enterprises Ltd.
%Z cited By 10