relation: https://khub.utp.edu.my/scholars/3184/
title: Managerial expertise, top management support and learning capacity impact on e-commerce capability and business performance
creator: Jehangir, M.
creator: Dominic, P.D.D.
creator: Langove, N.
creator: Khan, A.
description: E-commerce (EC) embraces opportunities for the business growth. However, it brings many challenges for the usage and implementation of this technology. These challenges have a significant impact on EC success. By analysing the drivers of business performance in EC from a firm's resource perspective, the author proposed three attributes of firm's human resources that are vital for business performance in EC-based business: managerial expertise, top management support and learning capability. Defining EC capability by firm's human resources it is expected that EC contributes significantly to the firms' business performance. This paper proposes a conceptual framework to find out the human resource attributes and its contribution in developing firm's EC capability which lead to better business performance. In effect, this research provides a checklist for managers and decision-makers of the organisations to utilise the human resources and redesign their strategies for the successful EC technology. Copyright © 2012 Inderscience Enterprises Ltd.
publisher: Inderscience Publishers
date: 2012
type: Article
type: PeerReviewed
identifier:   Jehangir, M. and Dominic, P.D.D. and Langove, N. and Khan, A.  (2012) Managerial expertise, top management support and learning capacity impact on e-commerce capability and business performance.  International Journal of Business Innovation and Research, 6 (4).  pp. 379-390.  ISSN 17510252     
relation: https://www.scopus.com/inward/record.uri?eid=2-s2.0-84862583365&doi=10.1504%2fIJBIR.2012.047272&partnerID=40&md5=942b293ae3988327c1aeb7b4dbe5aed0
relation: 10.1504/IJBIR.2012.047272
identifier: 10.1504/IJBIR.2012.047272