%0 Journal Article
%@ 17460972
%A Jehangir, M.
%A Dominic, P.D.D.
%A Khan, A.
%A Naseebullah
%D 2012
%F scholars:3164
%I Inderscience Publishers
%J International Journal of Business Information Systems
%N 2
%P 148-161
%R 10.1504/IJBIS.2012.048888
%T The contribution of human resources to e-commerce capability and business performance: A structural equation modelling
%U https://khub.utp.edu.my/scholars/3164/
%V 11
%X E-commerce (EC) not only holds the opportunities for business growth but also posses the challenges. These challenges have a significant impact on EC success. By examining drivers of business performance in EC from a firm's resource perspective, the author conceptualises three antecedents of firm's human resources that are critical for business performance in EC-based business: managerial expertise, top management support and learning capability. Defining EC capability by firm's human resources it is expected that EC have a significant contribution to business performance (financial and non-financial performance). In this paper, we have proposed a conceptual framework to find out the human resource attributes and its contribution in developing firm's EC capability which lead to better performance. In effect this research provides a checklist for managers to utilise the human resources and redesign their strategies for the successful EC technology implementation and usage. Copyright © 2012 Inderscience Enterprises Ltd.
%Z cited By 5