TY  - CONF
VL  - 1
AV  - none
SP  - 130
EP  - 135
CY  - Kuala Lumpur
UR  - https://www.scopus.com/inward/record.uri?eid=2-s2.0-84867903947&doi=10.1109%2fICCISci.2012.6297226&partnerID=40&md5=554fedec4aa96a9a11d30fec75b075fb
A1  - Alanezi, M.A.
A1  - Mahmood, A.K.
A1  - Basri, S.
N1  - cited By 3; Conference of 2012 International Conference on Computer and Information Science, ICCIS 2012 - A Conference of World Engineering, Science and Technology Congress, ESTCON 2012 ; Conference Date: 12 June 2012 Through 14 June 2012; Conference Code:93334
ID  - scholars2820
Y1  - 2012///
KW  - e-Government; E-government services; E-S-QUAL; E-service quality; E-services; Electronic government; Electronic services; Perceived value; Personalizations; System availability; Website quality
KW  -  Government data processing; Information science; Technology
KW  -  Quality of service
TI  - A proposed model for assessing E-government service quality: An E-S-QUAL approach
N2  - Electronic government (e-government) organizations seek to increase their efficiency by improving their electronic services (e-services) taking advantage of the rapid advances in technology. Quality of service is imperative issue for successful e-government project. Improving the e-government service quality can result in increasing the user's acceptance and use of these services. Scholars and researchers realized that the poor quality of e-service can cause the failure to the projects. However, many governments are developing their projects without taking into consideration this concern. Thus, this study proposes eight dimensions that enhance the perceived value and increase the loyalty of the intention to use by adopting and modifying the E-S-QUAL scale. These dimensions include: efficiency, fulfillment, system availability, privacy, responsiveness, contact, personalization, and web appearance. This paper tries to enhance the literature of the e-service quality by describing the application of the E-S-QUAL scale in the e-government domain. © 2012 IEEE.
SN  - 9781467319386
ER  -