?url_ver=Z39.88-2004&rft_id=10.1109%2FICCISci.2012.6297226&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aufirst=M.A.&rft.au=Alanezi%2C+M.A.&rft.aulast=Alanezi&rft.isbn=9781467319386&rft.date=2012&rft.title=A+proposed+model+for+assessing+E-government+service+quality%3A+An+E-S-QUAL+approach&rft.genre=proceeding