?url_ver=Z39.88-2004&rft_id=10.1504%2FIJBIS.2011.041084&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=Sankaran%2C+K.&rft.aulast=Sankaran&rft.aufirst=K.&rft.title=International+Journal+of+Business+Information+Systems&rft.date=2011&rft.volume=8&rft.issn=17460972&rft.issue=1&rft.atitle=Determinants+of+software+quality+in+COTS+products%3A+An+exploratory+study&rft.pages=4-22&rft.genre=article