?url_ver=Z39.88-2004&rft_id=10.1504%2FIJBIS.2011.042408&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.aulast=Malladi&rft.au=Malladi%2C+S.&rft.aufirst=S.&rft.volume=8&rft.issn=17460972&rft.issue=3&rft.atitle=Lean+principles+in+IT+services%3A+A+case+study+on+implementation+and+best+practices&rft.pages=247-268&rft.title=International+Journal+of+Business+Information+Systems&rft.date=2011&rft.genre=article