?url_ver=Z39.88-2004&rft_id=10.1109%2FICOS.2011.6079243&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aulast=Alanezi&rft.au=Alanezi%2C+M.A.&rft.aufirst=M.A.&rft.date=2011&rft.title=Conceptual+model+for+measuring+e-government+service+quality&rft.isbn=9781612849317&rft.genre=proceeding