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primary topic: User-Centred Design Model Towards User Satisfaction in Using Online Information of Smart Government

User-Centred Design Model Towards User Satisfaction in Using Online Information of Smart Government
type: AcademicArticle
type: Article
abstract: This paper investigates the factors that affecting user satisfaction in using online information of smart government through user-centred design model. Emotion, behaviour, trust, flexibility, time consume, and ergonomic were the factors considered in this paper. They are the critical user-centred design elements that influence user satisfaction in using online information of smart government. A questionnaire was used to collect data from 323 random citizens of United Arab Emirates. The study has disregarded one factor, flexibility which was not significant in relation to the user-centred design approach. The structural model supports five of the six recommended options. The correlations have β value more than 0.1 and are significant at least at the level of 0.05, according to the path coefficient evaluation. As a result, the suggested model is verified and acknowledged. Overall, this paper helps the government and its agencies by providing framework to conduct comprehensive planning resource for user experiences when using smart government online information, as well as a comprehensive assessment methodology to guide employees and agencies in improving user experiences which lead to user satisfaction and happiness. © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2024.
date: 2024
volume: 1148 L
is part of: Lecture Notes in Electrical Engineering
status: peerReviewed
status: published
author list: authors
type: EPrint
type: ArticleEPrint
is part of: repository

Springer Science and Business Media Deutschland GmbH
type: Organization

Lecture Notes in Electrical Engineering
type: Collection
issn: 18761100

Nizam Suhaimin
type: Person
given name: Nizam
family name: Suhaimin

Suriati Akmal
type: Person
given name: Suriati
family name: Akmal

Halimaton Hakimi
type: Person
given name: Halimaton
family name: Hakimi

Khalid Husain Mohamed Shareef Abdulla Alkhoori
type: Person
given name: Khalid Husain Mohamed Shareef Abdulla
family name: Alkhoori

Othman Mohd
type: Person
given name: Othman
family name: Mohd

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primary topic: User-Centred Design Model Towards User Satisfaction in Using Online Information of Smart Government