relation: https://khub.utp.edu.my/scholars/20322/
title: User-Centred Design Model Towards User Satisfaction in Using Online Information of Smart Government
creator: Alkhoori, Khalid Husain Mohamed Shareef Abdulla
creator: Mohd, Othman
creator: Akmal, Suriati
creator: Suhaimin, Nizam
creator: Hakimi, Halimaton
description: This paper investigates the factors that affecting user satisfaction in using online information of smart government through user-centred design model. Emotion, behaviour, trust, flexibility, time consume, and ergonomic were the factors considered in this paper. They are the critical user-centred design elements that influence user satisfaction in using online information of smart government. A questionnaire was used to collect data from 323 random citizens of United Arab Emirates. The study has disregarded one factor, flexibility which was not significant in relation to the user-centred design approach. The structural model supports five of the six recommended options. The correlations have β value more than 0.1 and are significant at least at the level of 0.05, according to the path coefficient evaluation. As a result, the suggested model is verified and acknowledged. Overall, this paper helps the government and its agencies by providing framework to conduct comprehensive planning resource for user experiences when using smart government online information, as well as a comprehensive assessment methodology to guide employees and agencies in improving user experiences which lead to user satisfaction and happiness. © The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2024.
publisher: Springer Science and Business Media Deutschland GmbH
date: 2024
type: Article
type: PeerReviewed
identifier:   Alkhoori, Khalid Husain Mohamed Shareef Abdulla and Mohd, Othman and Akmal, Suriati and Suhaimin, Nizam and Hakimi, Halimaton  (2024) User-Centred Design Model Towards User Satisfaction in Using Online Information of Smart Government.  Lecture Notes in Electrical Engineering, 1148 L.  539 – 553.  ISSN 18761100     
relation: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85197811147&doi=10.1007%2f978-981-97-0154-4_43&partnerID=40&md5=276e6090a6d11cfcc3e4a891b1b08774
relation: 10.1007/978-981-97-0154-4₄₃
identifier: 10.1007/978-981-97-0154-4₄₃