TY  - JOUR
A1  - Olanrewaju, A.A.
A1  - Khamidi, M.F.
A1  - Idrus, A.
JF  - World Academy of Science, Engineering and Technology
UR  - https://www.scopus.com/inward/record.uri?eid=2-s2.0-80052184657&partnerID=40&md5=9997626ee606b329b0eca09c7c181c3b
EP  - 730
VL  - 80
Y1  - 2011///
SN  - 2010376X
N2  - This paper is part of an ongoing research on the development of systemic maintenance management model Malaysian university buildings. In order to achieve this aim, there is a need to develop a performance model against which services are measure. Measuring performance is a significant part of maintenance management service delivery. Maintenance organization needs to know where they are in order to provide user-driven services and to enhance productivity. The aim of this paper is to formulate a template or model for university maintenance organization in Malaysia. The model is based on literature review and survey questionnaire and has been validated. Through grounded theory, this paper developed a 8 points matrix for the university maintenance organizations for measuring and improving their service delivery. The potential of the model is guide and assists towards providing value added service delivery through initiating maintenance according to user value system rather than on the condition of the building.
N1  - cited By 1
SP  - 726
ID  - scholars1975
TI  - Validation of building maintenance performance model for Malaysian universities
KW  - Building maintenance; Grounded theory; Literature reviews; Maintenance management; Maintenance organizations; Malaysia; Malaysians; matrix; Measuring performance; Performance matrices; Performance Model; Service delivery; Users; Value added service; Value systems
KW  -  College buildings; Research and development management; Surveys
KW  -  Maintenance
AV  - none
ER  -