%V 12
%T Evaluation of Public Transportation Implementation as Part of Supporting Sustainable Transportation
%O cited By 0
%D 2024
%R 10.13189/cea.2024.121330
%N 3A
%J Civil Engineering and Architecture
%P 2360-2369
%L scholars19682
%A N. Hidayati
%A S. Sunarjono
%A A. Magfirona
%A P. Hardini
%A G.S. Mulyono
%A T. Muhammad
%A A. Erwanda
%A H.D.A. Ghalib
%A M.M.R. Risqy
%A D.B.E. Dharmowijoyo
%X Implementing public transportation is one of the five pillars of transportation policy. However, the existence of public transit was met with a poor preference among passengers who declined to use it. This study will evaluate the status of public transportation facilities in Surakarta, Central Java, Indonesia, including terminals, bus stops, and buses. The assessment begins by comparing actual conditions to the Ministry of Transportation's Minimum Service Standards, and it also takes into account user perceptions. The study was conducted by collecting data using a questionnaire to obtain passenger perception data. The data was then processed using Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) Method. The analysis results indicate that public transit systems require improvement. The sorts of features in terminals that require upgrading are related to safety, ability, and equality, whereas on buses all types except safety. Similarly, bus stops, particularly the main ones, must have facilities. According to facility users, there is still a lack of safety and equality at the terminal, which needs to be addressed. In contrast to the foregoing, practically all facilities at stations and aboard buses require improvement or provision. According to the findings, the IPA technique identifies an average LCP value (Level of Conformity Performance) of 80.78 for terminal facilities, 87.98 for bus stations, and 84.26 for buses. There is a correlation between respondents' satisfaction with the facility's performance and their expectations. On the other hand, the CSI technique indicates that respondents were satisfied with the facilities at bus stations and buses, but only somewhat satisfied with the terminal. Therefore, to raise the degree of satisfaction, it is important to improve service to the six groups whose values vary from 62.451 to 63.968. © 2024 by authors, all rights reserved.