@article{scholars19529,
             doi = {10.1007/978-3-031-08093-7{$_5$}{$_2$}},
            note = {cited By 3; Conference of International Conference on Business and Technology, ICBT 2021 ; Conference Date: 6 November 2021 Through 7 November 2021; Conference Code:281539},
          volume = {485},
           title = {Re-interpreting {\^a}??Luxury Hospitality{\^a}?? Through Experienscape, Customer Satisfaction, and Customer Well-being},
            year = {2023},
           pages = {783--804},
       publisher = {Springer Science and Business Media Deutschland GmbH},
         journal = {Lecture Notes in Networks and Systems},
        abstract = {Since customers are the ultimate perceivers or definers of their experiences, so they may carry different meanings and interpretations of {\^a}??luxury{\^a}??. Some may perceive {\^a}??luxury{\^a}?? when the state of satisfaction or delight is achieved, whereas for others, {\^a}??luxury{\^a}?? may be experienced when one feels an enhancement in his/her well-being resulting from a service experience. However, service providers nowadays are also trying to enhance customer well-being which is considered something beyond customer satisfaction as per contemporary service literature. Therefore, this research aims to re-interpret luxury hospitality from the experienscape perspective to predict perceived well-being (a human-centric outcome) through customer satisfaction (a behavioral affective reaction) in the context of Malaysian beach resort hotels. Using a questionnaire as a research instrument, data was collected from beach resort hotel guests who stayed at any one of the fifteen 5-star and 4-star beach resort hotels located in Langkawi, Malaysia. A total of 306 responses were obtained from the beach resort hotel guests, using a convenience and snowball sampling approach. A significant and positive effect of functional, natural, and cultural experienscape on customer satisfaction was found, while sensory and social experienscape had a non-significant impact on customer satisfaction. Also, there was a significant and positive effect of social and natural experienscape on perceived well-being, while sensory, functional, and cultural experienscape had a non-significant effect on perceived well-being. Moreover, there was a significant impact of customer satisfaction on perceived well-being and customer satisfaction also mediates the relationship between experienscape components and perceived well-being. Our findings are theoretically meaningful as it is the first empirical research that translated {\^a}??luxury{\^a}?? through the interaction between experienscape and perceived well-being through the mediation of customer satisfaction in the context of beach resort hotels. {\^A}{\copyright} 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.},
             url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-85136816111&doi=10.1007\%2f978-3-031-08093-7\%5f52&partnerID=40&md5=05a476a95aff8e07aa1e7be8c10cfe5e},
            isbn = {9783031080920},
          author = {Awan, M. I. and Shamim, A. and Saleem, M. S.},
            issn = {23673370}
}