eprintid: 19526
rev_number: 2
eprint_status: archive
userid: 1
dir: disk0/00/01/95/26
datestamp: 2024-06-04 14:12:00
lastmod: 2024-06-04 14:12:00
status_changed: 2024-06-04 14:05:54
type: article
metadata_visibility: show
creators_name: Ali, K.
creators_name: Johl, S.K.
title: Impact of total quality management on industry 4.0 readiness and practices: does firm size matter?
ispublished: pub
keywords: Human resource management; Information management; Quality control; Total quality management, Business environments; Business organizations; Firm size; Multi-group; Multigroup analyse; Quality 4.0; Quality information; Readiness; Resources and capabilities; Top management commitment, Industry 4.0
note: cited By 14
abstract: Digitalization transforms the business environment, and organizations face challenges to make progress. The initial step to support organizations is to evaluate their readiness, resources, and capabilities for improvement. Drawing on the resource-based view (RBV) theory, the purpose of this study is to empirically analyze the effect of digitalization of Total Quality Management (TQM) or Quality 4.0 on industry 4.0 (I4.0) readiness and actual practices of I4.0 with firm size as a moderator. Based on data from 228 respondents, the study model was empirically validated in Malaysian small-medium enterprises. The results revealed that soft TQM (top management commitment (TMC) and human resource management (HR) and hard TQM practices; process management (PM) and quality information & analysis (QIA)) are positively associated with I4.0 readiness that further improves the actual practices of I4.0. Contrary to our expectations, education and training have no significant effect on I4.0 readiness. The results also show the mediating role of I4.0 readiness between TMC and QIA with the actual practice of I4.0. Furthermore, firm size significantly moderated the proposed relationships. The established framework helps managers to anticipate their management decisions� effects on those results affecting I4.0. © 2022 Informa UK Limited, trading as Taylor & Francis Group.
date: 2023
publisher: Taylor and Francis Ltd.
official_url: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85139443479&doi=10.1080%2f0951192X.2022.2128213&partnerID=40&md5=d6576570bdb39a325ee246c0fca2f0c4
id_number: 10.1080/0951192X.2022.2128213
full_text_status: none
publication: International Journal of Computer Integrated Manufacturing
volume: 36
number: 4
pagerange: 567-589
refereed: TRUE
issn: 0951192X
citation:   Ali, K. and Johl, S.K.  (2023) Impact of total quality management on industry 4.0 readiness and practices: does firm size matter?  International Journal of Computer Integrated Manufacturing, 36 (4).  pp. 567-589.  ISSN 0951192X