TY  - JOUR
EP  - 589
PB  - Taylor and Francis Ltd.
SN  - 0951192X
N1  - cited By 14
TI  - Impact of total quality management on industry 4.0 readiness and practices: does firm size matter?
SP  - 567
AV  - none
JF  - International Journal of Computer Integrated Manufacturing
A1  - Ali, K.
A1  - Johl, S.K.
UR  - https://www.scopus.com/inward/record.uri?eid=2-s2.0-85139443479&doi=10.1080%2f0951192X.2022.2128213&partnerID=40&md5=d6576570bdb39a325ee246c0fca2f0c4
VL  - 36
Y1  - 2023///
IS  - 4
N2  - Digitalization transforms the business environment, and organizations face challenges to make progress. The initial step to support organizations is to evaluate their readiness, resources, and capabilities for improvement. Drawing on the resource-based view (RBV) theory, the purpose of this study is to empirically analyze the effect of digitalization of Total Quality Management (TQM) or Quality 4.0 on industry 4.0 (I4.0) readiness and actual practices of I4.0 with firm size as a moderator. Based on data from 228 respondents, the study model was empirically validated in Malaysian small-medium enterprises. The results revealed that soft TQM (top management commitment (TMC) and human resource management (HR) and hard TQM practices; process management (PM) and quality information & analysis (QIA)) are positively associated with I4.0 readiness that further improves the actual practices of I4.0. Contrary to our expectations, education and training have no significant effect on I4.0 readiness. The results also show the mediating role of I4.0 readiness between TMC and QIA with the actual practice of I4.0. Furthermore, firm size significantly moderated the proposed relationships. The established framework helps managers to anticipate their management decisionsâ?? effects on those results affecting I4.0. © 2022 Informa UK Limited, trading as Taylor & Francis Group.
ID  - scholars19526
KW  - Human resource management; Information management; Quality control; Total quality management
KW  -  Business environments; Business organizations; Firm size; Multi-group; Multigroup analyse; Quality 4.0; Quality information; Readiness; Resources and capabilities; Top management commitment
KW  -  Industry 4.0
ER  -