eprintid: 1906
rev_number: 2
eprint_status: archive
userid: 1
dir: disk0/00/00/19/06
datestamp: 2023-11-09 15:50:04
lastmod: 2023-11-09 15:50:04
status_changed: 2023-11-09 15:41:36
type: conference_item
metadata_visibility: show
creators_name: Sivaji, A.
creators_name: Downe, A.G.
creators_name: Mazlan, M.F.
creators_name: Soo, S.-T.
creators_name: Abdullah, A.
title: Importance of incorporating fundamental usability with social & trust elements for e-commerce website
ispublished: pub
keywords: Affordances; Eye-tracking; Fitts' law; Gestalt principles; Heuristic evaluation; Social elements; trust transference; User experience, Design; Industrial applications; Social networking (online); Usability engineering; User interfaces, Electronic commerce
note: cited By 36; Conference of 2011 International Conference on Business, Engineering and Industrial Applications, ICBEIA 2011 ; Conference Date: 6 June 2011 Through 7 June 2011; Conference Code:86460
abstract: Many factors contribute to the design of a successful E-Commerce website. This paper discusses the importance of integrating fundamental usability and design elements, such as Gestalt principles, Fitts' Law, heuristics and affordances with newer constructs, such as social presence, social networking, trust, and both online and offline communication. A case study is presented which compares Heuristic Evaluation (HE) with usability testing (user experience test and eye tracking). Both methods were used to evaluate the impact of usability and social and trust elements on four e-commerce websites. Eye tracking was also used to assess the impact of social presence in one e-commerce website. The results reveal the importance of these elements for E-Commerce website design. © 2011 IEEE.
date: 2011
official_url: https://www.scopus.com/inward/record.uri?eid=2-s2.0-80052584969&doi=10.1109%2fICBEIA.2011.5994248&partnerID=40&md5=7a12a21248bbceb1579dcb3b194d8a41
id_number: 10.1109/ICBEIA.2011.5994248
full_text_status: none
publication: ICBEIA 2011 - 2011 International Conference on Business, Engineering and Industrial Applications
place_of_pub: Kuala Lumpur
pagerange: 221-226
refereed: TRUE
isbn: 9781457712807
citation:   Sivaji, A. and Downe, A.G. and Mazlan, M.F. and Soo, S.-T. and Abdullah, A.  (2011) Importance of incorporating fundamental usability with social & trust elements for e-commerce website.  In: UNSPECIFIED.