eprintid: 19044
rev_number: 2
eprint_status: archive
userid: 1
dir: disk0/00/01/90/44
datestamp: 2024-06-04 14:11:29
lastmod: 2024-06-04 14:11:29
status_changed: 2024-06-04 14:04:42
type: conference_item
metadata_visibility: show
creators_name: Zahiruddin, H.
creators_name: Akbar, R.
title: Performance Management of Information Technology Governance in Malaysian Public Higher Education Institutions
ispublished: pub
keywords: Customer satisfaction; Education computing; Engineering education; Information use, Customer perspectives; Governance; Higher education institutions; Information technology governance; Information technology systems; Malaysia; Malaysians; Performance management; Research models; System services, Sales
note: cited By 0; Conference of 2023 International Seminar on Application for Technology of Information and Communication, iSemantic 2023 ; Conference Date: 16 September 2023 Through 17 September 2023; Conference Code:194127
abstract: The success of higher education institutions (HEI) in Malaysia depends on the efficient and effective use of information technology (IT) which is essential to support research, teaching, and management. This study aims to obtain the customer's perspective on the IT system infrastructure and services and develop a research model for the performance management of IT governance in Malaysian public HEI. Survey data from 106 academic staff and students at Malaysian public HEIs were collected and analyzed using Microsoft Excel. It also identifies factors associated with customers' IT backgrounds and perspectives in order to develop a research model for the performance management of IT governance in Malaysian public HEI. Findings from this study demonstrate a positive customer perspective on the usefulness, satisfaction, and quality of the IT infrastructure and services in Malaysian public HEI using the updated Information System Success (ISS) model. This study's outcome can guide future efforts to improve IT governance and support research, teaching, and management in Malaysian public HEI. © 2023 IEEE.
date: 2023
publisher: Institute of Electrical and Electronics Engineers Inc.
official_url: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85178072862&doi=10.1109%2fiSemantic59612.2023.10295341&partnerID=40&md5=61415ec80b6a5c2b64516d4e916c219b
id_number: 10.1109/iSemantic59612.2023.10295341
full_text_status: none
publication: 2023 International Seminar on Application for Technology of Information and Communication: Smart Technology Based on Industry 4.0: A New Way of Recovery from Global Pandemic and Global Economic Crisis, iSemantic 2023
pagerange: 123-128
refereed: TRUE
isbn: 9798350339215
citation:   Zahiruddin, H. and Akbar, R.  (2023) Performance Management of Information Technology Governance in Malaysian Public Higher Education Institutions.  In: UNSPECIFIED.