?url_ver=Z39.88-2004&rft_id=10.1108%2FAPJBA-06-2021-0246&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.au=Abbasi%2C+A.Z.&rft.aulast=Abbasi&rft.aufirst=A.Z.&rft.issue=1&rft.date=2023&rft.pages=46-71&rft.volume=15&rft.issn=17574323&rft.atitle=The+moderating+role+of+complaint+handling+on+brand+hate+in+the+cancel+culture&rft.title=Asia-Pacific+Journal+of+Business+Administration&rft.genre=article