Ali, M.A. and Ting, D.H. and Isha, A.S.N. and Ahmad-Ur-Rehman, M. and Ali, S.
(2023)
Does service recovery matter? Relationships among perceived recovery justice, recovery satisfaction and customer affection and repurchase intentions: the moderating role of gender.
Journal of Asia Business Studies, 17 (2).
pp. 308-326.
ISSN 15587894