eprintid: 17835
rev_number: 2
eprint_status: archive
userid: 1
dir: disk0/00/01/78/35
datestamp: 2023-12-19 03:24:08
lastmod: 2023-12-19 03:24:08
status_changed: 2023-12-19 03:08:46
type: article
metadata_visibility: show
creators_name: Ali, K.
creators_name: Johl, S.K.
title: Soft and hard TQM practices: future research agenda for industry 4.0
ispublished: pub
note: cited By 24
abstract: The primary objective of this study is to examine the present literature of Total Quality Management (TQM) and its connection with industry 4.0. The author tried to understand what subject and problems might be deemed more relevant, referring to the so-called Quality 4.0, which is absent from the literature to open avenues for further research. To achieve the primary objective, the author reviewed the literature on TQM from the objective (soft) and subjective (hard) perspectives, followed by identifying the critical success factors and future research avenues for researchers. A total of 87 empirical studies from 1987�2019 were studied. The descriptive and thematic analysis identified the soft and hard total quality management practices. A quality tool, �Pareto Analysis�, was applied to soft and hard TQM practices. The comprehensive review identified 23 soft and 15 hard TQM practices in the manufacturing and services sectors. The findings revealed four soft dimensions for the effective implementation of Quality 4.0 in business: Top management commitment, customer focus, training and learning, and quality of big data and analysis. Furthermore, three hard dimensions revealed the effective implementation of Quality 4.0: process management, continuous improvement, and product/service design. © 2021 Informa UK Limited, trading as Taylor & Francis Group.
date: 2022
publisher: Routledge
official_url: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85118116586&doi=10.1080%2f14783363.2021.1985448&partnerID=40&md5=81601dcdb5f0cb40e2e97c531a815ae9
id_number: 10.1080/14783363.2021.1985448
full_text_status: none
publication: Total Quality Management and Business Excellence
volume: 33
number: 13-14
pagerange: 1625-1655
refereed: TRUE
issn: 14783363
citation:   Ali, K. and Johl, S.K.  (2022) Soft and hard TQM practices: future research agenda for industry 4.0.  Total Quality Management and Business Excellence, 33 (13-14).  pp. 1625-1655.  ISSN 14783363