TY  - JOUR
N2  - The primary objective of this study is to examine the present literature of Total Quality Management (TQM) and its connection with industry 4.0. The author tried to understand what subject and problems might be deemed more relevant, referring to the so-called Quality 4.0, which is absent from the literature to open avenues for further research. To achieve the primary objective, the author reviewed the literature on TQM from the objective (soft) and subjective (hard) perspectives, followed by identifying the critical success factors and future research avenues for researchers. A total of 87 empirical studies from 1987â??2019 were studied. The descriptive and thematic analysis identified the soft and hard total quality management practices. A quality tool, â??Pareto Analysisâ??, was applied to soft and hard TQM practices. The comprehensive review identified 23 soft and 15 hard TQM practices in the manufacturing and services sectors. The findings revealed four soft dimensions for the effective implementation of Quality 4.0 in business: Top management commitment, customer focus, training and learning, and quality of big data and analysis. Furthermore, three hard dimensions revealed the effective implementation of Quality 4.0: process management, continuous improvement, and product/service design. © 2021 Informa UK Limited, trading as Taylor & Francis Group.
IS  - 13-14
ID  - scholars17835
Y1  - 2022///
UR  - https://www.scopus.com/inward/record.uri?eid=2-s2.0-85118116586&doi=10.1080%2f14783363.2021.1985448&partnerID=40&md5=81601dcdb5f0cb40e2e97c531a815ae9
A1  - Ali, K.
A1  - Johl, S.K.
JF  - Total Quality Management and Business Excellence
VL  - 33
AV  - none
N1  - cited By 24
TI  - Soft and hard TQM practices: future research agenda for industry 4.0
SP  - 1625
SN  - 14783363
PB  - Routledge
EP  - 1655
ER  -