?url_ver=Z39.88-2004&rft_id=10.1080%2F23311975.2022.2072186&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.aulast=Mazhar&rft.au=Mazhar%2C+M.&rft.aufirst=M.&rft.date=2022&rft.title=Cogent+Business+and+Management&rft.atitle=Gauging+customers%C3%A2%EF%BF%BD%EF%BF%BD+negative+disconfirmation+in+online+post-purchase+behaviour%3A+The+moderating+role+of+service+recovery&rft.issue=1&rft.volume=9&rft.issn=23311975&rft.genre=article