eprintid: 16366
rev_number: 2
eprint_status: archive
userid: 1
dir: disk0/00/01/63/66
datestamp: 2023-12-19 03:22:54
lastmod: 2023-12-19 03:22:54
status_changed: 2023-12-19 03:06:07
type: article
metadata_visibility: show
creators_name: Pahi, M.H.
creators_name: Abdul-Majid, A.-H.
creators_name: Fahd, S.
creators_name: Gilal, A.R.
creators_name: Talpur, B.A.
creators_name: Waqas, A.
creators_name: Anwar, T.
title: Leadership Style and Employees' Commitment to Service Quality: An Analysis of the Mediation Pathway via Knowledge Sharing
ispublished: pub
note: cited By 0
abstract: Very little attention has been given to understanding the commitment to service quality and desirable outcomes in the hotel industry. This study investigates the impact of directive and participative leadership on the frontline commitment to service quality through the mediation of knowledge sharing. This will eventually help us to generate the employees' commitment to service quality (CSQ) desirable behavior. The survey was distributed to 37 hotels. A total of 235 frontline employees participated in the survey. The study findings show that directive leadership has a negative relationship with CSQ. On the other hand, participative leadership positively influences CSQ. Notably, knowledge sharing mediates between directive leadership, participative leadership, and commitment to service quality. There were positive linkages between commitment to service quality and desirable outcomes, job performance, and organizational citizenship behavior (OCB) and negative relation to turnover intention. Copyright © 2022 Pahi, Abdul-Majid, Fahd, Gilal, Talpur, Waqas and Anwar.
date: 2022
publisher: Frontiers Media S.A.
official_url: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85138926720&doi=10.3389%2ffpsyg.2022.926779&partnerID=40&md5=e5bcb55f9997f29455a9b02a1977f2c4
id_number: 10.3389/fpsyg.2022.926779
full_text_status: none
publication: Frontiers in Psychology
volume: 13
refereed: TRUE
issn: 16641078
citation:   Pahi, M.H. and Abdul-Majid, A.-H. and Fahd, S. and Gilal, A.R. and Talpur, B.A. and Waqas, A. and Anwar, T.  (2022) Leadership Style and Employees' Commitment to Service Quality: An Analysis of the Mediation Pathway via Knowledge Sharing.  Frontiers in Psychology, 13.   ISSN 16641078