relation: https://khub.utp.edu.my/scholars/15836/
title: Iso standard application in university management model: A case study
creator: Anh, T.V.
creator: Linh, N.T.M.
creator: Nguyen, H.T.T.
creator: Duan, T.C.
description: The ISO standards have been traditionally used in the business context, specifically in manufacturing and services, to provide a framework for total quality management. Such application has now been found in the context of higher education; thus, this paper aims to look into the implementation of ISO standards in the management of a private university in Vietnam. Using a desk research approach, the study seeks to detail the application of ISO in the areas of educational support system and business operation system in the strategic management of this institution, showing the quantitative operational results that have been achieved in all aspects of HR management, teaching quality, new enrollment number and financial growth. © 2021 by the authors.
publisher: International Journal of Information and Education Technology
date: 2021
type: Article
type: PeerReviewed
identifier:   Anh, T.V. and Linh, N.T.M. and Nguyen, H.T.T. and Duan, T.C.  (2021) Iso standard application in university management model: A case study.  International Journal of Information and Education Technology, 11 (4).  pp. 194-199.  ISSN 20103689     
relation: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85102298970&doi=10.18178%2fijiet.2021.11.4.1511&partnerID=40&md5=aeff3b9929169d21a672de9e98c3a905
relation: 10.18178/ijiet.2021.11.4.1511
identifier: 10.18178/ijiet.2021.11.4.1511