?url_ver=Z39.88-2004&rft_id=10.4018%2F978-1-60960-509-4.ch015&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Basri%2C+S.B.&rft.aulast=Basri&rft.aufirst=S.B.&rft.date=2011&rft.btitle=Knowledge+management+in+software+process+improvement%3A+A+case+study+of+very+small+entities&rft.isbn=9781609605094&rft.genre=book