?url_ver=Z39.88-2004&rft_id=10.2495%2FUT110191&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.au=Napiah%2C+M.&rft.aulast=Napiah&rft.aufirst=M.&rft.title=Punctuality+index+and+expected+average+waiting+time+of+stage+buses+in+mixed+traffic&rft.date=2011&rft.issn=17433509&rft.isbn=9781845645205&rft.genre=proceeding