%P 1153-1187
%I World Scientific
%V 20
%A D.D.D.P. Selvam
%A S. Maitra
%A P. Parthiban
%A A.Z. Hameed
%T Composite Techniques of Structural Equation Modeling and Analytic Hierarchy Process for Information Technology Vendor Selection
%R 10.1142/S0219622021500346
%N 4
%D 2021
%J International Journal of Information Technology and Decision Making
%L scholars14798
%O cited By 3
%K Analytic hierarchy process; Purchasing; Service industry, Analytic hierarchy process (ahp); Buyer's strategies; Financial services industries; Practical recommendation; Sensitivity tests; Structural equation modeling; Structural equation modelling (SEM); Technology vendors, Composite structures
%X This paper had developed an effective information technology (IT) vendor selection model for banking financial services industries (BFSI). For any business, profitability and growth depends on the right vendor selection in their purchase process. This paper identifies ten most influencing and important criteria with 43 sub-criteria to comprehend the vendor selection process. Furthermore, the authors developed a vendor selection score model using Structural Equation Modelling (SEM) and Analytic Hierarchy Process (AHP). This article intends to inform practice and conclude with practical recommendations to BFSI for vendor selection. The proposed composite technique identified the most eligible vendor to meet up with the buyer's strategies. This article suggests the most desirable vendor for the required benefit. Vendor 1 (Silverlake) with a score of 44 promised to be the most recommended one that also performed consistently in the sensitivity test. © 2021 World Scientific Publishing Company.