%P 260-264
%T A small-scale knowledge management system for a service-oriented department
%V 62
%A E.M. Mazlan
%A K.S. Savita
%A A.H. Zalfakhar
%O cited By 0
%J World Academy of Science, Engineering and Technology
%L scholars1304
%D 2010
%X This paper demonstrates an effort of a serviceoriented engineering department in improving the sharing and transfer of knowledge. Although the department consist of only six employees, but it provides services in various chemical application in an oil and gas business. The services provided span across Asia Pacific region mainly Indonesia, Myanmar, Vietnam, Brunei, Thailand and Singapore. Currently there are no effective tools or integrated systems that support the sharing or transfer and maintenance of knowledge so the department has considered preserving this valuable knowledge by developing a Knowledge Management System (KMS). This paper presents the development of a KMS to support the sharing of knowledge in a service-oriented engineering department of an oil and gas company. The embedded features in the KMS like blog and forum will encourage iterative process of knowledge sharing among the employees in the department. The information and knowledge being shared, discussed and communicated will be then achieved for future re-use. The re-use of the knowledge allows the department to reduce redundant efforts in providing consistent, up-to-date and cost effective of the best solution to the its clients.
%K Asia Pacific region; Chemical applications; Cost effective; Effective tool; Engineering department; Indonesia; Integrated systems; Iterative process; Knowledge barriers; Knowledge management system; Knowledge-sharing; Myanmars; Oil and gas; Oil and gas companies; Service Oriented; Singapore; Thailand; Viet Nam, Gas industry; Knowledge based systems; Knowledge management; Management; Public utilities, Knowledge acquisition