?url_ver=Z39.88-2004&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.aulast=Mazlan&rft.au=Mazlan%2C+E.M.&rft.aufirst=E.M.&rft.pages=260-264&rft.atitle=A+small-scale+knowledge+management+system+for+a+service-oriented+department&rft.volume=62&rft.issn=2010376X&rft.date=2010&rft.title=World+Academy+of+Science%2C+Engineering+and+Technology&rft.genre=article