?url_ver=Z39.88-2004&rft_id=10.4018%2F978-1-7998-3645-2&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Abook&rft.aulast=Thomas&rft.au=Thomas%2C+J.J.&rft.aufirst=J.J.&rft.isbn=9781799836469%3B+9781799836452&rft.btitle=Handbook+of+Research+on+Smart+Technology+Models+for+Business+and+Industry&rft.date=2020&rft.genre=book