%0 Conference Paper
%A Alawag, A.M.
%A Salah Alaloul, W.
%A Liew, M.S.
%A Al-Aidrous, A.-H.M.H.
%A Saad, S.
%A Ammad, S.
%D 2020
%F scholars:12504
%I Institute of Electrical and Electronics Engineers Inc.
%K Architectural design; Construction industry; Customer satisfaction; Engineering research; Sales; Sustainable development, Business excellence; Construction organizations; Construction projects; Customers' expectations; Improvement in product quality; Project performance; Quality management practices; Total quality managements (TQM), Total quality management
%R 10.1109/IEEECONF51154.2020.9319992
%T Total Quality Management Practices and Adoption in Construction Industry Organizations: A Review
%U https://khub.utp.edu.my/scholars/12504/
%X Total Quality Management (TQM) practices are well-known to encourage the performance of organizations in terms of procedures, services, and products to meet customers' expectations. TQM plays a critical role in developing products as well as other developments in the arena of construction industry organizations. This paper reviews the concept of TQM, benefits and connection between TQM and project performance in construction organizations. The reviewed studies focused on practices and adoption of quality through implementing TQM in the construction industry and its suitable applications in the various phases of the construction project. The concept of TQM mostly facilitates attaining continual performance improvements in order to sustain business excellence. This study contributes to the science and knowledge on TQM and project performance by delivering theoretical significance on TQM ability to improve the performance of the construction industry. Numerous studies have recommended the practices and adoption of TQM are likely to enhance a company's performance. This paper has further identified some benefits of TQM such as improvement in product quality, increased customer satisfaction, and continues improvement towards world-class organizations and achieve the customers' needs and expectations successfully. © 2020 IEEE.
%Z cited By 11; Conference of 2nd International Sustainability and Resilience Conference: Technology and Innovation in Building Designs, IEEECONF 2020 ; Conference Date: 25 November 2020 Through 26 November 2020; Conference Code:166621