relation: https://khub.utp.edu.my/scholars/1106/
title: Issues with flexibility: A reason for not using online reservation systems?
creator: Mushtaq, A.
creator: Sulaiman, S.
creator: Loviscach, J.
description: In the discipline of systems engineering, the flexibility of a system is considered its ability to respond to change. However, Transaction Processing Systems (TPS) are left to be inflexible up to a certain extent to avoid non-standard operations. This leads to the dilemma that incorporation of more Functional Requirements (FR) into TPS could cause systems to become more inflexible, which in turn could affect the usage of, for instance, online airline reservation systems. We conducted a survey in order to examine the physiological, cognitive, social experiences and perceptions of a selected group of people who have booked their tickets either through travel agents or through online reservation systems. The findings indicate that flexibility has a significant impact on the perceived usability of online reservation systems, much more than functional requirements. © 2010 IEEE.
date: 2010
type: Conference or Workshop Item
type: PeerReviewed
identifier:   Mushtaq, A. and Sulaiman, S. and Loviscach, J.  (2010) Issues with flexibility: A reason for not using online reservation systems?  In: UNSPECIFIED.     
relation: https://www.scopus.com/inward/record.uri?eid=2-s2.0-78049372933&doi=10.1109%2fITSIM.2010.5561615&partnerID=40&md5=c70df946fb62a93383d721b475d873c0
relation: 10.1109/ITSIM.2010.5561615
identifier: 10.1109/ITSIM.2010.5561615