eprintid: 10789
rev_number: 2
eprint_status: archive
userid: 1
dir: disk0/00/01/07/89
datestamp: 2023-11-09 16:37:24
lastmod: 2023-11-09 16:37:24
status_changed: 2023-11-09 16:32:12
type: article
metadata_visibility: show
creators_name: Sulong, S.
creators_name: Sulaiman, S.
title: Exploring blind users� experience on website to highlight the importance of user�s mental model
ispublished: pub
keywords: Cognitive systems; Human rehabilitation equipment; Usability engineering, Accessibility; Blind users; Learning process; Mental model; Screen readers; Semi structured interviews; Usability; Web usability, Websites
note: cited By 3; Conference of 5th International Conference on User Science and Engineering, i-USEr 2018 ; Conference Date: 28 August 2018 Through 30 August 2018; Conference Code:217319
abstract: As website layout is often designed with sighted users in mind, a number of difficulties can be experienced by blind user. The evolution of a website from static page to dynamic page makes the website even more inaccessible to the blind user due to the different feedback they received from the system compare to the previous website. This paper serves as a preliminary study which explores blind users� experience interacting with websites with the aid of a screen reader. Semi-structured interviews and observation were carried out to find out these usability issues encountered by the blind users. The study indicates that blind user mental model plays an important role in improving the user�s web usability experience. Associating with the user existing experience on the website with familiar and unfamiliar information of the website, enhances the user learning process. The study findings also highlight that understanding the mental model of blind users contributes to improving the web usability guidelines. © 2018, Springer Nature Singapore Pte Ltd.
date: 2018
publisher: Springer Verlag
official_url: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85052957487&doi=10.1007%2f978-981-13-1628-9_10&partnerID=40&md5=4837aed15d9331299f59a0bd007275c7
id_number: 10.1007/978-981-13-1628-9₁₀
full_text_status: none
publication: Communications in Computer and Information Science
volume: 886
pagerange: 105-113
refereed: TRUE
isbn: 9789811316272
issn: 18650929
citation:   Sulong, S. and Sulaiman, S.  (2018) Exploring blind users� experience on website to highlight the importance of user�s mental model.  Communications in Computer and Information Science, 886.  pp. 105-113.  ISSN 18650929