?url_ver=Z39.88-2004&rft_id=10.1007%2Fs12525-018-0286-5&rft_val_fmt=info%3Aofi%2Ffmt%3Akev%3Amtx%3Ajournal&rft.aulast=Ting&rft.au=Ting%2C+D.H.&rft.aufirst=D.H.&rft.title=Electronic+Markets&rft.date=2018&rft.issue=2&rft.volume=28&rft.issn=10196781&rft.pages=163-175&rft.atitle=Modeling+the+customer+satisfaction+function%3A+a+two-country+comparison&rft.genre=article