@inproceedings{scholars1031,
           pages = {1124--1129},
         journal = {Proceedings 2010 International Symposium on Information Technology - System Development and Application and Knowledge Society, ITSim'10},
            year = {2010},
           title = {Agent based monitoring framework for SOA applications quality},
         address = {Kuala Lumpur},
             doi = {10.1109/ITSIM.2010.5561505},
            note = {cited By 7; Conference of 2010 International Symposium on Information Technology, ITSim'10 ; Conference Date: 15 June 2010 Through 17 June 2010; Conference Code:81915},
          volume = {3},
        abstract = {Service Oriented Architecture (SOA) and web service technology plays a great role in enabling the integration of different systems from different enterprises and platforms. Usually, the service provided to consumers in such systems requires a specific level of quality to be ensured by the providers. So, the consumer and provider enter into a mutual Service Level Agreement (SLA) which is a contract defining the obligations, rights, and penalties between the provider of a web service and a client with respect to the service's quality. Monitoring is required at they service provider and service consumer sides in order to ensure the satisfaction of SLA. This research aims to provide an automated monitoring framework for non-functional attributes of SOA to ensure the trustworthiness of SLA for SOA applications using agent technology. A quality model has been developed as a basis for this monitoring framework. The quality model will identify the related quality attributes and their metrics from different multi-stakeholders perspective. {\^A}{\copyright} 2010 IEEE.},
        keywords = {Agent based monitoring; Agent technology; Automated monitoring; Mutual services; Non-functional; QoS (quality of service); Quality attributes; Quality models; Service provider; Web service technology, Architecture; Information services; Information technology; Monitoring; Quality control; Quality of service; Telecommunication services; Web services, Service oriented architecture (SOA)},
             url = {https://www.scopus.com/inward/record.uri?eid=2-s2.0-78049441486&doi=10.1109\%2fITSIM.2010.5561505&partnerID=40&md5=182b530ae346bc16fc1af8d1d72efa38},
            isbn = {9781424467181},
          author = {Balfagih, Z. and Hassan, M. F. B.}
}