eprintid: 10164
rev_number: 2
eprint_status: archive
userid: 1
dir: disk0/00/01/01/64
datestamp: 2023-11-09 16:36:47
lastmod: 2023-11-09 16:36:47
status_changed: 2023-11-09 16:30:45
type: conference_item
metadata_visibility: show
creators_name: Hashim, A.S.
creators_name: Lee, V.J.X.
title: Usability of ShopCart among Customers at Shopping Malls
ispublished: pub
keywords: Near field communication; Surveys; Usability engineering, Communicationtechnology; Mobile app; Near-field communication; Peak time; Pre-purchase; Service-based; Smartphone apps; Usability; Usability evaluation, Sales
note: cited By 1; Conference of 2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018 ; Conference Date: 21 November 2018 Through 22 November 2018; Conference Code:144763
abstract: Queueing at the shopping malls gives hassle to the customers especially during peak time such as festive seasons. Pre-purchase has been acknowledged as a solution to the problem. With the advancement of technology especially smartphone and mobile apps, pre-purchase can be done anywhere and it can avoid customers from long queueing at the cashier counter. Therefore, this paper reports the usability of a mobile app called ShopCart among customers at shopping malls. For this study, a service-based mobile app has been developed by applying Near Field Communication (NFC) technology. In short, ShopCart enables customers to scan the groceries they wish to buy using NFC and the items will then be recorded in the ShopCart. Payment will finally be made online and the groceries will be sent to home. Usability evaluation using questionnaire method has been conducted involving 87 respondents. Results shown ShopCart has scored more than 75 for all three usability criteria which are effectiveness, efficiency and satisfaction. © 2018 IEEE.
date: 2018
publisher: Institute of Electrical and Electronics Engineers Inc.
official_url: https://www.scopus.com/inward/record.uri?eid=2-s2.0-85062830255&doi=10.1109%2fIC3e.2018.8632655&partnerID=40&md5=2aa6f80360c5838b79d3646077e5082d
id_number: 10.1109/IC3e.2018.8632655
full_text_status: none
publication: 2018 IEEE Conference on e-Learning, e-Management and e-Services, IC3e 2018
pagerange: 140-144
refereed: TRUE
isbn: 9781538672631
citation:   Hashim, A.S. and Lee, V.J.X.  (2018) Usability of ShopCart among Customers at Shopping Malls.  In: UNSPECIFIED.